Support
Need help? Email [email protected] and we will get back to you as soon as we can.
Tell us what you were doing when the problem happened. A screenshot helps.
Common questions
A card was identified wrongly
Scan it again in good light, with the whole card in the frame, and add a photo of the back. The back often shows the card number and serial number. If it is still wrong, email us the card and what it should be.
How do I cancel a subscription?
In the Settings app on your iPhone: tap your name, then Subscriptions.
How do I get a refund?
App Store purchases go through Apple. You can request a refund at reportaproblem.apple.com.
My purchase does not show on another device
Use the same Apple Account on every device. Your purchase is linked to that account.
How do I stop sharing my scans with the community?
In the app, open More, then Community, and turn sharing off.